To provide the best tasting quality to consumers, our company adopts a "made-to-order" production model, and all products are freshly made. According to the standard production process, the products you ordered will be shipped within 10 days ( delays may occur during the two weeks before the holidays and other peak delivery periods ) . If you have any questions about the shipping date, please contact our customer service hotline during business hours, and we will respond to your inquiry immediately.
《Fee Explanation》
※Taiwan Mainland - Free shipping for room temperature goods with a purchase of NT$3,000 or more, NT$170 will be charged for purchases below NT$3,000 ; free shipping for refrigerated and frozen goods with a purchase of NT$5,000 or more, NT$225 will be charged for purchases below NT$5,000.
※Taiwan outlying islands - Free shipping for purchases over NT$5,000. For purchases under NT$5,000, a shipping fee of NT$280 will be charged for room temperature products, and a shipping fee of NT$340 will be charged for refrigerated or frozen products.
※International delivery - The shipping fee is calculated based on the delivery area by the system.
※The free shipping threshold is limited by the official website and is limited to single-point delivery. If multi-point delivery is required, orders can be placed in batches.
※Please place separate orders for items requiring different temperature conditions. Refrigerated products (3℃–7℃) and frozen products (below -15℃) cannot have a specific delivery date.
※If there is a need to change the delivery address, please contact our customer service hotline.
《Notes》
※Our company adopts a "made-to-order" production model, so please note that there may be a waiting period before shipment.
※In cases of natural disasters or unforeseen circumstances beyond our control, we will notify customers about delays or cancellations.
※Products cannot be delivered to post office box addresses. Deliveries will be made to the specified address, and if the recipient refuses the package or no one is available to sign for it, the transaction will be considered completed.
※For order cancellations in Taiwan, please notify us 7 days before shipment. For overseas orders, please notify us 10 days before shipment. Cancellations or refusal of delivery after shipment may affect your future order conditions.
